Privacy Policy

Last Updated: October 26, 2023

Welcome to Lumière Studios! We are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy outlines how Lumière Studios (referred to as "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect various types of information to provide and improve our services. This may include:

A. Personal Information

This is information that can be used to identify you directly or indirectly. We may collect:

• Contact Details: Name, email address, phone number, and mailing address when you make an inquiry, book a studio, or sign up for our newsletter.
• Booking and Service Information: Details about your studio rental preferences, session types, and any specific requests you may have.
• Payment Information: While we process payments securely through trusted third-party providers, we may retain encrypted transaction details for record-keeping purposes.
• Communications: Records of any correspondence you have with us, including emails, messages, or feedback.
• User-Generated Content: Any content you voluntarily submit to us, such as testimonials or social media mentions.

B. Non-Personal Information

This is information that does not directly identify you. We may collect:

• Usage Data: Information about how you interact with our website, including pages visited, time spent on site, referring URLs, and browser type.
• Device Information: Details about the devices you use to access our services, such as IP address, device type, operating system, and browser version.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Please refer to our Cookies Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your bookings, manage your account, and deliver the services you request from Lumière Studios.
• To Communicate with You: To respond to your inquiries, provide customer support, send you important updates about your bookings, and deliver our newsletter if you have subscribed.
• To Improve Our Website and Services: To analyze user behavior, identify areas for improvement, and enhance the functionality and user experience of our website and offerings.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials, special offers, or information about new services that we believe may be of interest to you. You can opt out of marketing communications at any time.
• To Ensure Security and Prevent Fraud: To protect our users and our business from fraudulent activities and ensure the security of our systems.
• To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.

3. Data Storage and Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure Servers: Your data is stored on secure, password-protected servers.
• Encryption: Sensitive data is encrypted both in transit and at rest.
• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their duties.
• Regular Security Audits: We regularly review our security practices to ensure they remain effective.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to making every reasonable effort to protect your data.

4. Sharing Your Information with Third Parties

Lumière Studios may share your information with trusted third parties in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, marketing assistance, and customer support. These service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

We do not sell or rent your personal information to any third parties for marketing purposes without your express consent.

5. Your Rights and Choices

You have certain rights regarding your personal information. These include:

• Access and Rectification: You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
• Erasure: You can request the deletion of your personal information, subject to certain legal and contractual obligations.
• Restriction of Processing: You may request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Objection to Processing: You can object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically. Your continued use of our services after any changes are made will constitute your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, our data handling practices, or your personal information, please do not hesitate to contact us:

Lumière Studios
145 W 45th St, Suite 601
New York, NY 10036
United States

Email: privacy@lumiere-studios-nyc.com

Phone: +1 918-482-2467

You can also reach out to our Data Protection Officer, Ms. Evelyn Reed, at the email address provided above.

We are dedicated to resolving any privacy concerns you may have. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

Example Data Usage Table